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Zebra study finds only 5% of firms are truly ‘intelligent’ enterprises

November 8, 2017  

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Zebra Technologies Corp., a manufacturer of mobile computers, barcode scanners and barcode printers enhanced with software and services, has released results of its inaugural “Intelligent Enterprise Index.”

The global survey analyzes where companies are on the journey to becoming an Intelligent Enterprise; how they are connecting the physical and digital worlds to improve visibility, efficiencies and growth. Findings reveal that 48% are on the path to becoming intelligent enterprises, scoring between 50-75 points on the overall index. Only 5% exceeded 75 points on the index.

The Intelligent Enterprise Index measures to what extent companies today are meeting the criteria that define today’s intelligent enterprise. Some of the criteria include Internet of Things (IoT) vision and adoption plan as well as business engagement in developing a return on investment for IoT. The criteria were identified by leading executives, industry experts and policymakers across different industries at the 2016 Strategic Innovation Symposium: The Intelligent Enterprise, which was hosted by Zebra in collaboration with the Technology and Entrepreneurship Center at Harvard (TECH) last year.

“The framework of an Intelligent Enterprise is based on technology solutions that integrate cloud computing, mobility, and the Internet of Things (IoT) to automatically “sense” information from enterprise assets,” the company said in a release.

“ Operational data from these assets, including status, location, utilization, or preferences, is then “analyzed” to provide actionable insights, which can then be mobilized to the right person at the right time so they can be “acted” upon to drive better, more-timely decisions by users anywhere, at any time.”

Key findings included:

IoT vision is strong and investment set to increase. 42% of companies spend more than $1 million toward IoT annually, with an average of $3.1 million per year, and 75% expect that number to increase in the next one to two years. In fact, 42% of companies expect their IoT investment to increase by 11-20%. Notably, 57% of companies have an IoT vision and are currently executing their IoT plans. Although only 36% currently have company-wide deployment, it is expected that 62% will have it deployed company-wide in the future.

Customer experience is driving IoT. 70% of companies claim the largest driver of IoT investment is improving the customer experience. In the future, increasing revenue (53% and expanding into new markets (51%) are expected to be the largest drivers.

Many companies lack an adoption plan. More than 50% of companies expect resistance to adopt their IoT solution, yet don’t have a plan in place to address it. Only 21% who expect resistance, have a plan to address it.


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