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Bad cloud user habits rampant, Softchoice study finds

April 13, 2016  

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Enterprise cloud adoption has matured in recent years, but employees using cloud apps continue to display reckless technology habits that put their employers at risk, according to a new study by Softchoice, a North American IT solutions and managed services provider. The study, (Still) Careless Users in the Cloud, found one in five employees keep passwords in plain sight, such as on Post-It notes, and one in three cloud app users have downloaded an app without letting their IT department know.

Based on a similar study Softchoice conducted in 2014, the updated study found employees’ bad cloud app habits have gone unchanged over the past two years. This kind of behaviour can be attributed to the lack of cybersecurity training provided to employees on corporate policy and the safe and effective use of cloud applications, Softchoice said in a release.

The study found 58% of full-time employees cite having not been told the right way to download and use cloud apps, and 39% having not been told the risks of downloading apps without IT’s knowledge.

“Most businesses have a stronger understanding of the cloud than they did two years ago, yet, barely anything has improved when it comes to better user behavior,” said David MacDonald, Softchoice’s president and CEO. “Risky behavior and data vulnerabilities are almost guaranteed to persist if organizations don’t provide training and direction on cybersecurity best practices for the apps, platforms and IT tools employees use on a daily basis.”

(Still) Careless Users in the Cloud surveyed 1,500 North American full-time employees to understand employee tech behavior, and how having access to cloud-based applications has affected their behaviour.

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