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Pandemic forces 95% of organizations to change their tech priorities: AppDynamics

July 2, 2020  

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July 2, 2020 – Application performance monitoring vendor AppDynamics (a Cisco company) released a special edition of its global research study, “The Agents of Transformation Report” (2020), which reveals the pressures technologists are experiencing as they lead their organizations’ responses to the COVID-19 pandemic, and how their priorities change against the backdrop of digital transformation.

The pandemic has required enterprise organizations to shift overnight to an almost completely digital world, the reports concludes. Technology departments are grappling with demands to accelerate digital transformation strategies; “they must deliver-high performing digital experiences to customers and all-remote workforces at a time when the survival of the organization is resting on their shoulders”.

The latest research from AppDynamics reveals technologists are experiencing pressure from every angle as they mobilize workforces to operate from home, manage increasing pressure on their networks and applications, and maintain the security of the technology stack—all while taking on new roles and responsibilities.

• 81% of technologists state that COVID-19 has created the biggest technology pressure for their organization they have ever experienced.
• 61% of technologists feel under more pressure at work than ever before.
• Almost two-thirds (64%) of technologists are now being asked to perform tasks and activities they’ve never done before.

Of those surveyed, 66% of technologists confirm the pandemic has exposed weaknesses in their digital strategies, creating a need to accelerate initiatives that were once part of multi-year digital transformation programs.

• 74% of technologists report that digital transformation projects, which would typically take more than a year to be approved, have been signed off in a matter of weeks.
• 71% point to digital transformation projects that have been implemented within weeks rather than the months or years it would have taken before the pandemic.

The research highlights the majority of organizations (95%) changed their technology priorities during the pandemic, and 88% of technologists say the digital customer experience is now the priority.

However, technologists report not having the resources and support they need to make this priority shift, with 80% citing they feel held back from delivering the optimal customer experience because of a lack of visibility and insight into the performance of their technology stack. Technologists list the following areas as the biggest challenges in delivering seamless customer experiences during the pandemic:

• Managing spikes in website traffic (81%)
• Lack of unified visibility and insight into performance of the technology stack and its impact on customers (80%)
• Managing mean time to resolution (MTTR) with a remote IT department (70%)

Technologists need specific resources and support from their organizations to meet the challenges ahead, the report adds. 92% of respondents say having visibility and insight into the performance of the technology stack and its impact on customers and the business is the most important factor during this period. Other key areas in which technologists need support include:

• Clear goals and objectives (90%)
• Real-time data at the point of need (89%)
• Autonomy and accountability (88%)
• Freedom to experiment and take risks (87%)

Despite the pressure technologists are facing, 87% see this period as an opportunity to show their value to the business. Already, 80% of technologists report the response of their IT teams to the pandemic has positively changed the perception of IT within their organizations.

“Technologists are stepping up in their organizations’ hour of need, and it is now the responsibility of business leaders to do everything possible to provide these women and men with the tools, leadership and support they require to deliver first-class digital customer and employee experiences,” said Danny Winokur, general manager, AppDynamics. “It will be the skill, vision and leadership of these Agents of Transformation that will determine how businesses are able to navigate this turbulent period and emerge stronger on the other side.”

Visit AppDynamics to read more about “The Agents of Transformation Report” (2020).

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