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CommScope research on Gen Z ‘reveals an always-on mindset’

October 16, 2017  

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 CommScope said today that new global research from CommScope underscores why Generation Z is the most technology intimate and connection dependent in history, with unique viewpoints and expectations for the devices, technologies and people they depend on for their always-on lifestyle.

 The research, involving 4,003 advanced technology users aged 13 to 22 in eight major cities around the world—also revealed that:

*Nearly two-thirds feel that the “age of privacy is over” and that nothing they do online is private, although most try to protect their personal privacy at all costs.

* Their number one desired career was to be a famous YouTuber, followed by a cutting-edge software developer and Twitter celebrity with over one million followers.

*The heaviest users check their smartphones more than 30 times an hour.

* are increasingly prolific content creators and share that content freely with others via their networked devices.

* More than 50% say Internet access (or lack thereof) impacts who they socialize with and 49 percent saying it influences what products they purchase.

*Gen Zers are far happier with their smartphones than with their service providers.

*More than 60% of respondents are dissatisfied with their network connectivity when away from home, where they consider connectivity crucial to their lifestyles.

“Tech intimates, that check their devices every three minutes on average, are set to shape how we live, work and play in the future,” said Fiona Nolan, senior vice president of global marketing at CommScope. “Their attitudes and usage of technology will have a big impact on society, paving the way for significant social, political and technological changes.”

The research findings and in-person interviews, available at, showed three significant outcomes in terms of how this technology-intimate age group relates to the technology they use and rely on:

*Time—Gen Z sees time as a form of currency, using their connected devices to spend, save and waste time.  As the always-on generation, technology runs as an appendage or extension of their very identity. That identity is showcased through the apps where they spend the most time – YouTube, WhatsApp, Facebook and Instagram.

*Place—Through their connected devices, Gen Zers exist in a virtualized world where expression, enhancement and entertainment dominates.  The smartphone is their social hub and the epicenter of how they conduct their lives, and they feel safe and adept in this highly connected, content-sharing world. Because they are so hyperconnected,  63% say it would be extremely difficult to live without their smartphone.

*Attitude—Smart, opinionated and attached, Gen Z finds fulfillment in their devices. Their smartphones make them feel secure and they form rituals and habits related to using their devices more and more.  Technology is essentially an indistinguishable part of their very identity and intertwined in their daily lives. Prioritizing longer battery life, more memory/storage and faster internet speeds highlights their obsessive relationship with their device.

“These ‘Tech Intimates’ are huge consumers of mobile bandwidth and key influencers for their peer groups,” Nolan said. “We are committed to continually looking for insights to understand the needs of tomorrow’s user and help shape the networks of the future. This research identifies areas of opportunity for service providers, smartphone manufacturers and businesses to attract loyalty from this generation as they look for faster, more reliable and ubiquitous network connectivity.”

CommScope, partnering with an independent market research firm, conducted research earlier this year with 4,003 respondents between the ages of 13-22 in eight global markets including New York, Buenos Aires, London, Berlin, Bangalore, Hong Kong, Seoul and Tokyo. The participants self-identified as a frequent user of smartphones, checking at least five times an hour, and agreed that they are among the first of their friends to get the latest technology.